LexisGH respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how LexisGH collects, uses, stores, protects and otherwise processes personal information when you:
visit lexisghana.com;
read or interact with our content;
communicate with us;
use our website features;
purchase products or services;
book a legal consultation;
provide documents or other information for a consultation; or
otherwise interact with LexisGH.
This Privacy Policy should be read together with our Terms & Conditions and any specific service terms that apply to a product or service you purchase.
LexisGH operates the website lexisghana.com and provides legal information, educational resources and selected legal services, including paid legal consultations.
For the purposes of this Privacy Policy, “LexisGH”, “we”, “us” and “our” refer to LexisGH.
If you have a question about this Privacy Policy or how your information is handled, you may contact us at:
Email: info@lexisghana.com
WhatsApp: 020 940 1671
We aim to process personal information:
lawfully and fairly;
for identified and legitimate purposes;
only to the extent reasonably necessary for those purposes;
accurately and responsibly;
securely; and
for no longer than reasonably necessary for the applicable purpose, subject to lawful retention requirements.
The Data Protection Act, 2012 (Act 843) regulates the collection, use, disclosure, storage and other processing of personal information in Ghana.
The information we collect depends on how you interact with LexisGH.
It may include the following categories.
You may provide information when you:
contact us;
use a contact form;
send an email;
communicate through WhatsApp;
subscribe to a newsletter;
purchase a product;
purchase a consultation;
book an appointment;
submit documents;
ask a legal question;
participate in a consultation; or
otherwise communicate with us.
This information may include:
name;
email address;
telephone number;
location;
communication details;
information about your legal enquiry;
information about other people involved in your matter;
documents;
payment-related information;
appointment information; and
other information you choose to provide.
A legal consultation may require you to provide information about your circumstances.
Depending on the nature of your matter, this may include information relating to:
family relationships;
marriage or divorce;
children;
inheritance;
property;
employment;
business activities;
finances;
contracts;
disputes;
court proceedings;
personal relationships;
communications with other persons; or
other circumstances relevant to your legal matter.
Some of this information may be highly private or sensitive in nature.
We process this information for the purpose of providing legal advice, administering the consultation, maintaining appropriate professional records and dealing with related legal, professional and administrative matters.
You should provide only information that is reasonably relevant to the consultation.
You may provide personal information relating to other people when explaining your legal matter.
For example, your matter may involve:
a spouse;
child;
relative;
employer;
employee;
business partner;
landlord;
tenant;
opposing party;
witness; or
other person.
Where reasonably possible, you should avoid providing unnecessary personal information about other people.
Where you provide information about another person because it is relevant to your legal matter, LexisGH may process that information for the purpose of providing the consultation or related legal services and maintaining appropriate professional records.
Documents submitted to LexisGH may contain personal information relating to you or other individuals.
Documents may include:
contracts;
court documents;
correspondence;
identity documents;
property documents;
financial documents;
marriage or family documents;
wills and estate documents;
photographs;
letters;
reports; or
other materials relevant to your legal matter.
Please do not send documents that are not relevant to the purpose for which you are contacting us.
Where documents are provided for consultation, they may be retained as part of the consultation record.
When you visit LexisGH, certain information may be collected automatically through the Website and associated technologies.
This may include:
IP address;
browser type;
device type;
operating system;
approximate geographic information;
pages viewed;
landing page;
referring website;
traffic source;
session information;
interactions with website features;
website events;
downloads;
approximate device characteristics; and
other technical information.
This information is primarily used to understand how the Website is being used and to improve its performance and visitor experience.
LexisGH uses Google Analytics 4 (GA4) to understand how visitors use the Website.
GA4 may process information about:
users;
sessions;
traffic sources;
landing pages;
pages viewed;
devices;
approximate geographic information;
engagement;
website interactions; and
selected conversion events.
LexisGH uses this information to understand visitor behaviour, improve content, improve website journeys and measure business outcomes.
Our analytics architecture includes measurement of actions such as consultation selections, WhatsApp interactions, checkout initiation and successful purchases.
Analytics information is generally analysed in aggregate or pseudonymous form where appropriate.
Google may process information in accordance with its own terms and privacy policies.
LexisGH may use cookies and similar technologies to:
operate the Website;
remember certain preferences;
understand Website usage;
measure performance;
improve user experience; and
support analytics and other website functions.
Some cookies may be placed by third-party service providers.
The availability and purpose of particular cookies may change as the Website develops.
Where applicable law requires consent for a particular category of cookie or tracking technology, LexisGH will seek the appropriate consent.
We may use personal information for purposes including:
To provide consultations, products, resources and other services requested by you.
To respond to enquiries, confirm appointments, communicate about payments and provide information relating to a service.
To schedule, administer and document legal consultations.
To maintain appropriate records of consultations, documents, advice and communications.
To confirm, reconcile and administer transactions.
To understand how visitors use the Website and improve its content, usability, structure and performance.
To protect the Website, services, users and systems against fraud, abuse, unauthorised access and other security threats.
To comply with applicable legal, professional, regulatory, accounting or other obligations.
To investigate and respond to complaints, disputes or claims.
Where appropriate, to understand previous consultation information if you subsequently contact LexisGH for further legal advice or services.
Where permitted by law and where any required consent has been obtained, to send newsletters or other communications about LexisGH.
LexisGH will process personal information only where there is an appropriate lawful basis for doing so.
Depending on the circumstances, processing may be necessary:
to provide a service requested by you;
to perform or take steps in relation to an agreement with you;
to comply with a legal or professional obligation;
for a legitimate and lawful purpose that does not override applicable privacy rights;
because you have given consent; or
on another lawful basis recognised by applicable law.
Where processing is based on consent, you may withdraw that consent where applicable.
Withdrawal of consent does not necessarily affect processing that has already taken place lawfully or processing that can continue on another lawful basis.
When you purchase and participate in a legal consultation, LexisGH creates and maintains a consultation record.
The record may include:
booking information;
payment information;
contact information;
information you provide before the consultation;
documents you submit;
notes made during or after the consultation;
correspondence;
the consultation recording;
questions asked;
advice provided;
information concerning follow-up communications; and
other information reasonably necessary to maintain an accurate professional record.
The consultation record may be retained for an extended period.
This is because information from a previous consultation may become relevant if you contact LexisGH again years later or if the consultation develops into a further legal matter.
LexisGH records legal consultations.
Depending on the method of consultation, the recording may contain:
audio;
video;
spoken information;
images of participants;
documents or materials displayed during the consultation; and
other information contained in the recorded session.
Recording is part of the LexisGH consultation record.
Consultation recordings may be used for purposes including:
maintaining an accurate record of the consultation;
professional record-keeping;
quality assurance;
service improvement;
training where appropriate;
reviewing the advice or information discussed;
responding to later enquiries;
resolving disputes or misunderstandings; and
complying with applicable legal or professional obligations.
We will not use consultation recordings for unrelated marketing purposes merely because the consultation was recorded.
Access to consultation recordings is restricted to persons authorised by LexisGH who have a legitimate reason to access the information.
Access may be provided where reasonably necessary for:
professional work;
quality assurance;
training;
administration;
responding to a client;
dealing with a complaint or dispute;
legal or regulatory obligations; or
another legitimate purpose consistent with this Privacy Policy.
Consultation recordings may be stored or processed using third-party technology or cloud-storage services.
These providers may process personal information on behalf of LexisGH or provide infrastructure used by LexisGH to store or manage records.
Third-party providers may include Microsoft and Google services.
Where appropriate, LexisGH will take reasonable steps to ensure that third-party processing is subject to appropriate contractual, organisational and security measures.
Consultation records and documents may be stored using cloud-based storage services, including:
Microsoft OneDrive; and
Google Drive.
These services may store or process information on servers located outside Ghana.
The location of data storage may depend on the provider’s infrastructure and account configuration.
LexisGH takes reasonable steps to restrict access to consultation records to authorised persons and to use appropriate security measures.
Payments may be processed through Paystack or another payment provider identified at the time of purchase.
LexisGH does not ordinarily receive or store your full payment-card credentials.
Payment providers may process information such as:
name;
email address;
telephone number;
transaction reference;
payment amount;
payment status;
date and time of payment; and
other information necessary to process or reconcile a transaction.
Payment providers operate under their own terms and privacy policies.
LexisGH may retain transaction information necessary for accounting, reconciliation, customer-service, professional and legal purposes.
After payment, consultation appointments may be scheduled using Calendly or another scheduling service.
The scheduling service may process information such as:
name;
email address;
appointment date;
appointment time;
time zone;
meeting details; and
other information required to schedule and administer the appointment.
The scheduling provider may process information in accordance with its own privacy policy.
If you contact LexisGH through WhatsApp or email, information contained in those communications may be retained as part of the relevant enquiry or consultation record.
WhatsApp and email are third-party communication systems and may process information in accordance with their own policies.
You should avoid sending highly sensitive information through ordinary messaging channels unless it is reasonably necessary for your enquiry or consultation.
Where a matter requires a more appropriate method of document transfer or communication, LexisGH may provide further instructions.
LexisGH does not sell personal information.
We may disclose personal information where reasonably necessary for purposes described in this Privacy Policy.
Recipients may include:
authorised LexisGH personnel;
lawyers involved in providing services;
payment providers;
appointment scheduling providers;
cloud-storage providers;
email and communication providers;
website and analytics providers;
professional advisers;
technology and security providers;
auditors or accountants;
regulators;
courts or public authorities; and
other persons where disclosure is required or permitted by law.
Where information is shared with a service provider acting on behalf of LexisGH, the provider’s access should be limited to what is reasonably necessary for the relevant service.
LexisGH may disclose personal information where reasonably necessary to:
comply with a legal obligation;
comply with a court order;
respond to a lawful request from a public authority;
establish, exercise or defend legal rights;
investigate suspected fraud or unlawful activity; or
protect the rights, property or safety of LexisGH or another person.
Where legally permitted, LexisGH will consider whether the disclosure is necessary and proportionate to the relevant purpose.
Some service providers used by LexisGH may process or store information outside Ghana.
This may include providers of:
cloud storage;
payment processing;
analytics;
appointment scheduling;
email;
communication;
website hosting; or
other technology services.
Where personal information is processed internationally, LexisGH will take reasonable steps to use appropriate safeguards consistent with applicable law.
The Data Protection Commission’s registration framework requires organisations to identify international data transfers and relevant countries where applicable.
LexisGH takes reasonable technical and organisational measures to protect personal information against:
unauthorised access;
unlawful processing;
accidental loss;
destruction;
alteration;
disclosure; and
other inappropriate use.
Security measures may include:
access controls;
account authentication;
restricted access to consultation records;
cloud-service security controls;
secure payment processing;
device security;
password controls;
software updates;
backup arrangements; and
other appropriate measures.
No electronic storage or transmission system can be guaranteed to be completely secure.
You should therefore take reasonable care when communicating sensitive information electronically.
If LexisGH becomes aware of a personal-data breach, we will assess the incident and take reasonable steps appropriate to the circumstances.
Where applicable law requires notification to affected individuals or the Data Protection Commission, LexisGH will make the required notification.
LexisGH will also take reasonable steps to contain the incident, investigate its cause and reduce the likelihood of recurrence.
LexisGH retains personal information only for as long as reasonably necessary for the purposes for which it is processed, subject to lawful professional, contractual, regulatory, accounting or other retention requirements.
Different categories of information may therefore be retained for different periods.
Consultation records may be retained for an extended period.
This includes:
consultation recordings;
consultation notes;
documents supplied by clients;
relevant correspondence;
booking information;
payment records;
information relating to advice provided; and
other information forming part of the consultation record.
The reason for extended retention is that a client may contact LexisGH again after a significant period of time, and historical information may be necessary to understand the client’s previous circumstances, provide continuity of advice, respond accurately to a later enquiry, or support a subsequent legal matter.
Extended retention may also be necessary for professional record-keeping, legal claims, regulatory requirements or other lawful purposes.
Extended retention does not mean that every item of information will necessarily be retained forever.
LexisGH will periodically consider whether retained information continues to serve a lawful and reasonable purpose.
Where information is no longer reasonably required and there is no lawful basis for continued retention, it may be securely deleted, destroyed or anonymised.
The following principles form part of the LexisGH internal records-retention framework.
Consultation records may include:
consultation recordings;
consultation notes;
documents supplied by the client;
email correspondence;
WhatsApp communications relating to the consultation;
appointment information;
payment information;
follow-up communications; and
other information reasonably required to reconstruct or understand the consultation.
These records may be retained for an extended period because clients may return for further legal advice years after the original consultation.
Where a consultation results in a further legal engagement, relevant information may be incorporated into the client’s legal matter file.
The information may then be retained according to the retention requirements applicable to that legal matter.
Payment and transaction records may be retained for as long as reasonably necessary for:
accounting;
financial reconciliation;
tax;
fraud prevention;
dispute resolution;
legal obligations; and
other legitimate administrative purposes.
Analytics information may be retained according to the settings and retention periods configured within the relevant analytics platform.
Where information is no longer required in identifiable form, LexisGH may use aggregated or anonymised information for statistical and website-improvement purposes.
Information relating to newsletter subscriptions or marketing preferences may be retained for as long as reasonably necessary to maintain subscription and suppression records.
Where you unsubscribe, LexisGH may retain limited information necessary to ensure that your unsubscribe request is respected.
When information is no longer reasonably required and there is no lawful reason to retain it, LexisGH may:
securely delete it;
securely destroy it;
anonymise it; or
otherwise render it non-identifiable.
Deletion may not be possible where information must be retained to comply with a legal obligation or to establish, exercise or defend legal rights.
LexisGH may periodically review retained information to determine whether continued retention remains justified.
The existence of a long-term retention practice does not remove the obligation to consider whether particular information remains necessary.
Subject to applicable law and any lawful limitations, you may have rights concerning your personal information.
These may include the right to:
request access to personal information held about you;
request correction of inaccurate information;
request appropriate deletion or destruction where applicable;
object to certain forms of processing;
withdraw consent where processing is based on consent;
object to direct marketing;
request information about how your personal information is being processed; and
make a complaint concerning the handling of your personal information.
The Data Protection Act 2012 (Act 843) provides data-subject rights and establishes the Data Protection Commission as the regulatory authority for Ghana’s data-protection framework.
Some rights are subject to legal conditions and exceptions.
For example, LexisGH may be required or permitted to retain information despite a request for deletion where retention is necessary for a lawful purpose, professional record-keeping, legal obligations or the establishment, exercise or defence of legal rights.
To make a privacy request, contact:
Email: info@lexisghana.com
Please provide enough information for us to identify:
who you are;
the information concerned;
the nature of your request; and
any relevant dates or transactions.
We may need to verify your identity before responding to a request involving personal information.
We will respond within the period required by applicable law or within a reasonable period where no specific statutory period applies.
LexisGH may communicate with you about:
newsletters;
new legal information;
educational resources;
services;
products; or
other updates.
Where consent is required by law, LexisGH will obtain the appropriate consent before sending direct marketing.
You may withdraw your consent or unsubscribe from marketing communications at any time.
If you unsubscribe, we may retain limited information necessary to ensure that you are not inadvertently re-added to the relevant mailing list.
The Data Protection Commission recognises a data subject’s right to object to direct marketing.
The Website is primarily intended for adults.
We do not knowingly seek to collect personal information from children except where the information is provided as part of a legitimate legal matter or where processing is otherwise lawful and appropriate.
Where a legal matter concerns a child, information concerning the child may necessarily be included in a consultation or legal record.
Such information will be handled in accordance with applicable law and professional obligations.
The Website may contain links to third-party websites.
Third-party websites have their own privacy policies and data-processing practices.
LexisGH does not control the privacy practices of third-party websites.
You should review their privacy policies before providing personal information to them.
LexisGH may update this Privacy Policy from time to time to reflect:
changes in the Website;
changes in the services we provide;
changes in technology;
changes in our data-processing practices;
changes in legal requirements; or
other operational developments.
The latest version will be published on this page with the revised “Last updated” date.
Where a material change significantly affects how personal information is processed, LexisGH will take reasonable steps to bring the change to the attention of affected individuals where appropriate.
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:
LexisGH
Email: info@lexisghana.com
WhatsApp: 020 940 1671
Website: lexisghana.com
LexisGH recognises the role of the Data Protection Commission of Ghana as the statutory authority responsible for regulating and enforcing Ghana’s data-protection framework.
If you believe that your personal information has been handled in a manner that infringes your rights and you are unable to resolve the matter with LexisGH, you may contact the Data Protection Commission.
Data Protection Commission, Ghana
Website: dataprotection.org.gh
Email: info@dataprotection.org.gh
The Commission provides information about data-subject rights, complaints and regulatory requirements.
End of Privacy Policy